This is an itemized list of popular support issues and questions. Following the guides below should help you better familiarize yourself with the product as well as help to alleviate common issues quickly and efficiently, without waiting for a support ticket response.

Support Top 10

• Page:
  GlobalCapture Error connecting to Portal
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  Troubleshooting GlobalSearch Extensions
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  Disable Touch Events
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  License Expired When Trying To Access GlobalCapture Modules After Upgrade
• Page:
  Common Installation Issues
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  Running A .NET Repair
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  Troubleshooting IIS Web Errors
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  How To Perform A GlobalSearch SSL Switch-over
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  Troubleshooting Batch Portal
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  Licensing & Registration
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  Fixing Scaling Issues on a 4K display
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  Blank Page When Loading Web Components in Internet Explorer
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  Clearing Your Browser Cache
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  Fixing the Chrome 101 issue in GlobalSearch Web

Other Common Issues

• Page:
  Troubleshooting GlobalSearch Extensions (Square 9 Support Knowledge Base)

  • extensions-manager
  • globalsearch
  • scanconnector
  • scanner
  • kb-troubleshooting-article
  • common
  • top
• Page:
  How To Toggle Document Color In GlobalSearch Web (Square 9 Support Knowledge Base)

  • kb-how-to-article
  • globalsearch
  • web
  • viewer
  • common
• Page:
  GlobalSearch & GlobalCapture Logging (Square 9 Support Knowledge Base)

  • product-knowledge-article
  • logging
  • kb-troubleshooting-article
  • common
• Page:
  How Does GlobalSearch Determine Permissions for Users & Groups? (Square 9 Support Knowledge Base)

  • permissions
  • product-knowledge-article
  • active-directory
  • workgroup
  • common
• Page:
  How The OCR Engine Is Configured (Square 9 Support Knowledge Base)

  • abbyy
  • globalcapture
  • ocr
  • product-knowledge-article
  • common
• Page:
  How To Identify And Defragment Fragmented SQL Indexes (Square 9 Support Knowledge Base)

  • sql
  • ssms
  • common
  • kb-how-to-article
  • sql-script