GlobalCapture Error connecting to Portal

Owned by Daniel Tascher
Last updated: Jan 16, 2019
2 min read

Problem

A Windows Update pushed out by Microsoft for Windows 7 and Server 2008 R2 (KB4480970) on January 8, 2019 may cause the Batch Portal in GlobalCapture to fail to authenticate.  Logging into GlobalCapture will present the following error Error: Error connecting to Portal: One or more errors occurred.

Additionally the Batch Portals will appear Red from the Portals configuration screen.  



According to the Microsoft Update article the following is listed as a known issue with the update:

Local users who are part of the local “Administrators“ group may not be able to remotely access shares on Windows Server 2008 R2 and Windows 7 machines after installing the January 8th, 2019 security updates. This does not affect domain accounts in the local "Administrators" group.

Solution

Microsoft has released an update (KB4487345) on January 11, 2019 to resolve this issue.  
  1. Confirm that KB4480970 is installed on your server
  2. Install KB4487345 from the Microsoft Update center (https://www.catalog.update.microsoft.com/Search.aspx?q=KB4487345)
  3. Reboot your server
  4. Confirm Batch Portals are working properly