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When uninstalling GlobalSearch, you may want to perform a full uninstall. This will completely remove all traces of GlobalSearch and GlobalCapture from the server. This may be ideal for situations such as reinstallations of unused systems or projects such as server migrations.

It is recommended that the existing installation is backed up prior to taking these steps, if you wish to retain the SQL data, image files, workflows, etc.

Step-by-step guide

Perform these steps to cleanly remove GlobalSearch and GlobalCapture

  1. Uninstall GlobalSearch, GlobalCapture, and any release updates via "Add or Remove Programs"
  2. Uninstall Microsoft SQL Server via "Add or Remove Programs".
    • If the SQL Server instance is used for other applications, an uninstall may cause irreversible loss of data. If this is the case, please consult your database administrator and/or IT before uninstalling SQL Server.
  3. Delete the SQL data files from the SQL server install directory for all GlobalSearch and GlobalCapture databases.
    • These are located in "C:\Program Files (x86)\Microsoft SQL Server\MSSQL11.GETSMART\MSSQL\DATA" by default.
    • By default, the only databases in the SQL instance will be SSMaster, SSProcessing, SSCapture, Square9Users, and SmartSearch
    • Each database will have a .MDF file and a .LDF file.

  4. Uninstall MongoDB by running the following command via an administrative command prompt:

    • sc delete MongoDB

  5. Uninstall IIS using Server Manager's "Remove Roles and Features" (for Windows server) or "Add/Remove Windows Features" (for non-server Windows).

    • This is where you would go to install IIS. It is uninstalled from the same place.
  6. Remove the SSAdministrator user and SSAdmin group from the Active Directory (if GlobalSearch was installed with domain authentication) or from the local users and group (is using local authentication).
  7. Delete any other directories created by GlobalSearch
    • These include "GlobalSearch", "GlobalSearch Client Installation", and "GlobalCaptureEngineStandaloneInstaller" to name a few.
    • The specific location of these directories will vary from system-to-system, but are located on the root of the C: drive by default.

 

This will remove all GlobalSearch and GlobalCapture archives, workflows, and image files. It is recommended that a backup is taken prior to performing these steps on a production environment.

The uninstallation process will remove IIS and all associated features. If these steps are being performed as part of a reinstallation, make sure you follow the installation guide for your version of GlobalSearch to ensure that the server has all prerequisites installed.



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