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\uD83E\uDD14 Problem

As of October 2022, Microsoft will completely deprecate basic authentication for mailbox access. Customers using one of these services MUST upgrade their version of GlobalCapture if any workflows import email from one of these sources. Customers will need to be on GlobalCapture 2.4.113 or greater to continue use of these services in conjunction with GlobalCapture.

\uD83C\uDF31 Solution

Customers will need to upgrade to gain access to the supporting technology required to properly authenticate to Microsoft’s services. Once upgraded:

  1. Your Azure / Office 365 admin will need to provision a new App Registration for GlobalCapture to authenticate to.

  2. Your Azure / Office 365 admin will need to set API permissions appropriately for your organization. The App will need to be configured with privileges to read and edit mail messages from any mailbox that participates in a GlobalCapture. Access to all mailboxes would include:

    EWS.AccessAsUser.All
    full_access_as_app

  3. Your Azure / Office 365 admin will need to provide

Customers who can not or choose not to upgrade GlobalCapture to 2.4.113 or greater can setup mailbox forwarding rules to send messages to a mailbox source that the version of GlobalCapture you are using can authenticate to.

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