...
Either the Search is not configured to be an Image XChange Search, or the user configured for GlobalSearch Extensions does not have permissions to the Search.
Image XChange Hotkeys Are Not Working
Issue:
Image XChange is running in the system tray, but using the hotkeys, text is not extract, the search prompt doesn't show, and no search is run.
Resolution:
Image XChange key binding is not respected if the application that has focus is running in elevated mode. If you need to use Image XChange with applications that you normally run in elevated mode, you must also run Image XChange in elevated mode.