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Comment: Updated terminology for RDS troubleshooting steps.

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After adding these three values, you should be able to proceed with the installation.

Installing

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GlobalCapture on an RDS Environment

RDS servers are similar to Terminal/Application servers, but there are some mild differences in how they handle Windows Installers. Windows RDS 2008 and 2012 have a specific aspect that will need to be enabled to allow for the chained installer that is now part of the v4.4x GlobalCapture Install process.

Common Symptom

When the GlobalCapture Engine Installer kicks off as part of the main Application installer, it will stall out or hang for over 20 minutes until it times out.

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2. The Group Policy for “Turn off windows Installer RDS Compatibility” is either not set or Disabled. This policy when NOT enabled (see screenshot below) will prevent multiple Windows Installer from running.

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Set the server to install mode. I found the easiest way is to use CMD prompt as admin and type:

Change User /Install

Remember to set this back to regular use once all installs are done. This can be done by typing:

Change User /Execute
  1. Enable the Group Policy mentioned above.
    1. Log on to the system with a User that has Administrative Privileges
    2. Open the Windows Control Panel
    3. Perform a search for Group Policy
    4. The search results should display a link to the “Local Group Policy Editor”
    5. Once inside the editor, go to:
    6. Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Services->Remote Desktop Session Host->Application Compatibility
    7. In the right pane, right click on ‘Turn off Windows Installer RDS Compatibility” and select Edit from the drop down menu
    8. Select the Radio Button labeled ‘Enable‘ Enable
    9. Click OK
  2. Confirm that there are no leftover setup.exe or Windows Installer instances running using Task Manager.
  3. Run our application installer as you normally would by right clicking and “Run as administrator”.
  4. Chained installer for GlobalCapture should run as expected.
  5. As mentioned above, make sure to set the server back to full function mode via the CMD prompt.

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