Problem
I'm logging into GlobalSearch, but I can't see archives, searches, documents, etc
-OR-
I'm logging into GlobalCapture, but I can't see any of the modules
Solution
Chances are, if this is happening you're running Domain Authentication and the upgrader has built a local SSAdmin and a local SSAdministrator. This causes conflicting logins, which results in the above problem. To fix this, do the following
- Confirm that you're using Domain Authentication with your SysAdmin, Your GS Server Admin or Reseller if you're not sure.
- Use the "Run" application in the start menu
- Open compmgmt.msc
- Unfold the "Local Users and Groups" tab
- Open "Groups" folder and remove SSAdmin, if it exists
- Open "Users" folder and remove SSAdministrator, if it exists
- Try logging back in and seeing if the issue is remedied
Related articles