There are situations that may arise that require uninstalling GlobalSearch. For example, if the initial installation was done with an account that does not have sufficient privileges to all areas needed, a complete uninstall will need to be performed before the product can be reinstalled.
Uninstalling GlobalSearch will result in permanent loss of data. Please ensure that you have a backup of all of your GlobalSearch databases and files before proceeding with the uninstallation. |
You must be logged in with a user account which has administrative access on the computers being configured to uninstall GlobalSearch.
Before proceeding with the uninstallation of GlobalCapture, it is good practice to make sure that all services are stopped and that all clients are closed. Use the Square 9 Service Console or the normal Windows Services menu.
ServiceConsole.exe
by default is located C:\GetSmart
.ssBatchPortal
ssContentSearch
SSImp Engine
SSLicenseClean
SSXMLTransform
GlobalCapture_1
or GlobalCapture_2
).SSDP Discovery
is not related to GlobalSearch. Do not modify this service.
setup.exe
.
To prevent accidental data loss, the GlobalSearch uninstaller does not remove all files from the file system. The following folders should be deleted, if they exist. This list assumes GlobalSearch was installed into the default path (C:\GetSmart\)
. Some of these folders may have been removed by the uninstaller or may not exist, depending on your licensed features.
Deletion of the |
C:\GetSmart
C:\GlobalSearch
(may be called “C:\SmartSearch
” in older versions or upgrades)C:\SmartSearch Client Installation
C:\inetpub\wwwroot\FreeFormODBC
C:\inetpub\wwwroot\GetSmart
C:\inetpub\wwwroot\SmartScanOSA
C:\inetpub\wwwroot\Square9REST
C:\inetpub\wwwroot\Square9Web
C:\inetpub\wwwroot\SSAPI
To prevent accidental data loss, the GlobalSearch uninstaller does not remove the GlobalSearch databases. The GlobalSearch databases must be removed manually from the server. By default, GlobalSearch installs into the SQL Instance (local)\GetSmart
. Please connect to the correct instance, if a different SQL Server instance was selected during installation.
Deletion of the GlobalSearch database will result in permanent loss of data in production environments. Backup your data before proceeding. |
The actual databases may vary, depending upon your installation. If the following exist, they may be deleted:
After following these steps GlobalSearch should be completely removed from your machine and ready for a reinstallation.