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When trying to access a GlobalCapture module after an upgrade, you get an "License Expired" message. This message is normal, but should not persist past the standard timeout for the license. This will often happen after an upgrade .

Cause

There are several potential causes for this, but typically it has to do with the upgrade creating a local SSAdmin and SSAdministrator on the application server, which can break authentication.

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If you're using Domain Authentication and you've recently upgraded, it's plausible possible that the upgrader has installed created a local SSAdmin and/or SSAdministrator. This can cause conflicts when the authentication process is invoked by using the local SSAdministrator/SSAdmin in place of the domain SSAdministrator/SSAdmin.

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If Solution 1 is not applicable, it may be necessary to re-register the application. Re-registering will wipe out any issues with related to a bad registration. This will also require a Square 9 Tech to fully resolve, so filling out a support ticket in advance is advisable.

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