When browsing to GlobalSearch Web or GlobalCapture pages in Internet Explorer you may encounter a blank screen. You will not be prompted to authenticate, and a blank browser window will remain in view. This is typically related to browser settings. By default, Internet Explorer displays what it determines "local" or "intranet sites" to be displayed in compatibility mode. If you are experiencing a blank page problem when trying to connect, confirm this is the problem by opening IE's developer tools by pressing F12 on your keyboard and looking at the compatibility mode of the browser.
If you change this value to Edge11, it will refresh the page and you should be able to see content on the page you were trying to view. This is only a temporary fix. To prevent users from having to take these steps every time they launch a new browser session, additional steps are required. Microsoft provides two ways to resolve this problem, listed below. Alternately, you can use a different browser (Chrome, Firefox or Edge), what which will not present this type of issue.
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