Problem:
With the introduction of extremely high resolution displays, the bit depth of our screens has become so high that Microsoft had to implement a Windows Scaling feature to “zoom in” applications so they don’t appear too small to be usable. Because of this scaling implementation, many Windows applications including GlobalSearch LAN, have potential display issues on these devices.
Solution 1 (Windows 10 and Windows Server 2019)
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- Locate the GlobalSearch LAN client executable: "SSInterface.exe". On the server, for versions of GlobalSearch prior to 6.1, this is found in C:\GetSmart by default. GlobalSearch 6.1 does not install a desktop version of GlobalSearch on the server. On a client machine running GlobalSearch versions prior to 6.1, this is found in C:\Program Files (x86)\Common Files\Square9\GetSmart by default. In version 6.1 or later, SSinterface.exe is located in the User files. For example, if the user is 'Square 9', the path to SSinterface.exe would be 'C:\Users\Square 9\AppData\Local\GlobalSearchDesktopClient'.
- Right-click SSInterface and select "Properties".
- In the Compatibility tab, select "Change high DPI settings"
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- Click "OK" on the properties windows to save your changes.
- Restart the GlobalSearch LAN client.
- Check to see that Image Xchange was closed when you did this. If not, close Image Xchange. Then clear out the users temporary files. Then re-open Global Search.
- How To Clear Local User Temp Files
Solution 2 (Windows 8.1 or older and Windows Server 2016 or older)
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| Info |
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| If these steps do not resolve your issue, please submit a support request to Square 9’s Software Support team by completing the support request form here: http://www.square-9.com/support |
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