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Note

Please note: Provisioning and configuring the App Registration in Azure AD falls outside the purview & expertise of Square 9 Software Support. This should be directed to your Local IT and/or a Windows Technician.

Problem

As of October 2022, Microsoft will completely deprecate basic authentication for mailbox access. Customers using one of these services MUST upgrade their version of GlobalCapture if any workflows import email from one of these sources. Customers will need to be on GlobalCapture 2.4.113 or greater to continue use of these services in conjunction with GlobalCapture.

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Customers will need to upgrade to gain access to the supporting technology required to properly authenticate to Microsoft’s services. Once upgraded:

  1. Your Azure / Office 365 admin will need to provision a new App Registration for GlobalCapture to authenticate to.

    1. Note that the GlobalCapture App Registration does not need a redirect URI

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  2. Your Azure / Office 365 admin will need to set API permissions appropriately for your organization. The App will need to be configured with privileges to read and edit mail messages from any mailbox that participates in a GlobalCapture. API access to all mailboxes would include:

    EWS.AccessAsUser.All
    full_access_as_app

  3. Your Azure / Office 365 admin will need to provide values for the Client ID (Application ID) and Tenant ID (Directory ID).

  4. Your Azure / Office 365 admin will need to create a client secret and provide the value.

Note

If you are unable to provision these permissions, please contact your Azure / Office 365 admin or Microsoft support.

With the 3 data points provided by your Admin in hand, you will need to configure your workflows to authenticate.

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Info

Customers who can not or choose not to upgrade GlobalCapture to 2.4.113 or greater can setup mailbox forwarding rules to send messages to a mailbox source that the version of GlobalCapture you are using can authenticate to.

Info

Reverted as of 2.4.121 to previous move to deleted folder behavior.

The mail engine has changed in 2.4.113 to allow for oAuth2, which has also changed inbox import behavior. Now, Office365 emails that would have been moved to the deleted folder will instead be permanently deleted from your email inbox. To keep a record of these emails, it is recommended to create a second email address for GlobalCapture to import from and copy forward the emails to that address. The 1st email account should contain the originals, while the 2nd email account should contain copies which the workflow will delete.

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