When trying browsing to launch GlobalSearch Web or GlobalCapture pages in Internet Explorer you may encounter a blank page as shown below:
The reason for this is because screen. You will not be prompted to authenticate, and a blank browser window will remain in view. This is typically related to browser settings. By default, Internet Explorer displays what it determines "local" or "intranet sites" to be displayed in compatibility mode by default. You can . If you are experiencing a blank page problem when trying to connect, confirm this is the problem by opening the IE's developer tools by pressing F12 on your keyboard and looking at the compatibility mode of the browser.
If you change this value to Edge 11, it will refresh the page and you should be able to navigate to see content on the page you were trying to go toview. This is only a temporary fix, however, and will need to be done every time you use Internet Explorer and attempt to browse to GlobalSearch Web or GlobalCapture.Microsoft . To prevent users from having to take these steps every time they launch a new browser session, additional steps are required. Microsoft provides two ways to resolve this problem which will be listed below, listed below. Alternately, you can use a different browser (Chrome, Firefox or Edge), which will not present this type of issue.
Changing Internet Explorer Settings
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This method requires changing the settings on each individual machine in order to work |
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. Depending on your group policy and local security settings, an administrator may need to assist in making these changes. |
Change the compatibility view setting within Internet Explorer:
- Click on the Gear Icon
on the top right of your browser. - Select Compatibility View settings on the drop down menu that appears.
- In the settings window that appears uncheck the option Display intranet sites in Compatibility View
- When you click on Close for in the settings window, your browser will automatically refresh and the page you were trying to reach should come updisplay and/or you will be prompted for authentication credentials.
Your browser will remember these settings going forward.
Changing Settings via Group Policy
This setting can also be defined in a group policy that can be pushed out to domain users. This is a network administrator level task that would only be used in scenarios where your network admin is familiar with Active Directory and Group Policies.
- Open your Group Policy Editor and navigate to:
- Computer Configuration → Administrative Templates → Windows Components → Internet Explorer → Compatibility View
- Computer Configuration → Administrative Templates → Windows Components → Internet Explorer → Compatibility View
- Double click on Turn on Internet Explorer Standards Mode for local intranet
- Set the policy to Enabled and click on Apply and then OK
- Reboot your machine
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