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he The user account “SSAdministrator” is used on the GlobalSearch server to access internal web components, temporary files, SQL Server data, and files located in Archives and Inboxes. GlobalSearch installs the SSAdministrator with a confidential, complex password. You , which it is recommended that you can change the SSAdministrator password. A complex password is not required by GlobalSearch, but it must comply with your system’s password guidelines for the application to work properly. The password is case sensitive.

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1. Open the Microsoft Internet Information Services Manager (IIS) on the GlobalSearch server.
   
   
2. Expand the server to see the Application Pools folder.
   
   
   
   
3. Within the Application Pools folder, right-click on the SmartSearch4 application pool and select Advanced Settings from the context menu.
   
   
4. In the Advanced Settings window, under the Process Model section, click on the Identity tab.
   
   
5. To edit the Identity, click the More (three dots) button.
   
   
   
   
6. In the Application Pool Identity window, select Custom account and click Set.
   
   
   
   
7. In the Set Credentials window that appears, enter the credentials of the local or domain SSAdministrator:
   
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   1. Enter the local or domain username of the SSAdministrator in the User name text box.
      
      
   2. Enter the password of the SSAdministrator in the Password text box.
      
      
   3. Confirm the password in the ConfirmConfirm password text box.
      
      Your domain location will depend on where you want your users to be located and authenticated from. For local installations, users will be on the Local System, therefore you will need to use the local SSAdministrator. For domain installations, users will be on the domain in the Active Directory therefore, you will need to use the domain SSAdministrator account.
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8. In the Advanced Settings, Application Pool Identity, and Set Credentials windows, click OK.
   
   
9. If the SmartSearch4 application pool is not currently running, right-click on it to select it and then in the context menu, click Start.
   
   
10. Repeat steps 3 through 9 for the GlobalCapture application pool.
    
    
11. Once the identity has been updated, make sure the application pool is running. If it’s not, right-click on the pool and select Start from the context menu.
    
    
    
    

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1. Launch the Windows Service menu. This can be reached by running Services.msc, or it can be found under your Administrative Tools.
   
   
2. Right-click on the ssContentSearch service and go to Properties.
   
   
   
   
3. In the In ssContentSearch Properties dialog box, on the Log On tab, change the log on logon user in the This account text box.
   
   
4. Click Browse and select the SSAdministrator. The user you will use should be the same user entered in the Service Console and the Application Pools. Verify that the domain name is consistent with the other applications.
   
   
   
   
5. Enter the updated password in the Password and Confirm password text boxes and click OK.
   
   
6. In the Windows Service Menu, verify any other service running as the SSAdministrator has been updated as well. Both the S9 GlobalAction and the GlobalCapture_1 services will most likely stay running as Local System. This is normal and they can function without issue as Local System. Depending on your installation, these services may have been changed to run as the SSAdministrator user instead. If so, you will need to update them using steps 2 through 5.

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1. Browse to the GlobalCapture menu.
   
   
2. Once signed in, click the Manage () icon.
   
   
   
   
3. From the menu on the left, select Portals. By default, there are three portals installed: Batch Portal, Analytics Portal, and Square9 API Portal. All three portals run off the SSAdministrator or service user. If you have additional portals, all of them will need to be updated as well. The three default portals are: Batch Portal, Analytics Portal, and Square9 API Portal.
   
   
4. Click on the More Options () icon and select Edit.
   
   
   
   
5. Verify that the SSAdministrator is listed as either the domain or local user, depending on your installation. If need be, change the username to correspond with the user used in the previous “Application Pools” and “Services” steps.
   
   
6. Enter in the new password in the Password text box.
   
   
7. To finish, click Save.
   
   
8. Repeat steps 4 through 5 for the other two portals until all passwords have been updated. The Test Connection (circle) icons located in the top left of each row to should now be green to indicate successful Portal connections.
   
   

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