Problem:
With the introduction of extremely high resolution displays, the bit depth of our screens has become so high that Microsoft had to implement a Windows Scaling feature to “zoom in” applications so they don’t appear too small to be usable. Because of this scaling implementation, many Windows applications including GlobalSearch LAN, have potential display issues on these devices.
Solution:
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- In the “Run” window that appears type in “%temp%” and hit “enter” on your keyboard.
This will take you to your Windows profile’s temporary folder. In the navigation window of the Windows Explorer folder that opened, click on “Local” to bring you up one level in the directory structure.
| Info |
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| At this point you should be located in “C:\Users\[your username]\AppData\Local”. If you are not in that location please browse to that location manually and then proceed with the following steps. |
- Locate the folder named “Square_9_Softworks” in the “Local” directory and delete it.
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- In the settings window that opens change your computer’s resolution from the 4K resolution to 1920 x 1080 resolution.
| Info |
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| When you change the resolution you will get a Windows prompt to confirm that you want to keep these settings. Click on “Keep changes”. |
- Once you have set the resolution back to “1920 x 1080” make sure that the “Scale and layout” is set to “100%”
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- After setting the scaling to 100%, Windows will let you know that you need to sign out of your session before the changes will take effect. Click on the “Sign out now” link that Windows provides and then log back in.
- When you log back into Windows you may have to re authenticate to GlobalSearch LAN. Enter your password to log in.
- Go into the logo-menu (top left) and select "Reset Layout"
- GlobalSearch should now be reset to its default layout and your windows should display normally.
If these steps do not resolve your issue, please submit a support request to Square 9’s Software Support team by completing the support request form here: http://www.square-9.com/support
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