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  1. Confirm that you're using Domain Authentication with your SysAdmin, Your GS Server Admin or Reseller if you're not sure.
  2. Use the "Run" application in the start menu
  3. Open compmgmt.msc
  4. Unfold the "Local Users and Groups" tab
  5. Open "Groups" folder and remove SSAdmin, if it exists
  6. Open "Users" folder and remove SSAdministrator, if it exists
  7. Try logging back in and seeing if the issue is remedied


Info
titlePlease Be Advised

If you're using local/workgroup authentication, do not perform the above steps. It WILL break your install and will likely result in the need to repair the system.

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cqllabel in ("upgrade","globalcapture","globalsearch","kb-troubleshooting-article") and type = "page" and space = "S9SKB"
labelsupgrade globalsearch globalcapture kb-troubleshooting-article

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