Problem:
With the introduction of extremely high resolution displays, the bit depth of our screens has become so high that Microsoft had to implement a Windows Scaling feature to “zoom in” applications so they don’t appear too small to be usable. Because of this scaling implementation, many Windows applications including GlobalSearch LAN, have potential display issues on these devices.
Solution:
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- Exit GlobalSearch LAN completely. Make sure that ImageXChange is not running and that the “SSInterface.exe” process is completely closed within Task Manager. To access the task manager, right click on the taskbar in windows, then click Task Manager in the menu. If “SSInterface.exe” appears in your task list, end the task by clicking the “End Task” button.
- Click on Start, type in “run” and hit “enter” on your keyboard.
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This will take you to your Windows profile’s temporary folder. In the navigation window of the Windows Explorer folder that opened, click on “Local” to bring you up one level in the directory structure.
At this point you should be located in “C:\Users\[your username]\AppData\Local”. If you are not in that location please browse to that location manually and then proceed with the following steps.
- Locate the folder named “Square_9_Softworks” in the “Local” directory and delete it.
- Navigate back and right click on your computer’s desktop and select “Display settings”
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GlobalSearch should now be reset to its default layout and your windows should display normally.
If these steps do not resolve your issue, please submit a support request to Square 9’s Software Support team by completing the support request form here: http://www.square-9.com/support