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Your Azure / Office 365 admin will need to provision a new App Registration for GlobalCapture to authenticate to.
Your Azure / Office 365 admin will need to set API permissions appropriately for your organization. The App will need to be configured with privileges to read and edit mail messages from any mailbox that participates in a GlobalCapture. Access API access to all mailboxes would include:
EWS.AccessAsUser.All
full_access_as_appYour Azure / Office 365 admin will need to provide values for the Client ID (Application ID) and Tenant ID (Directory ID).
Your Azure / Office 365 admin will need to create a client secret and provide the value.
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Customers who can not or choose not to upgrade GlobalCapture to 2.4.113 or greater can setup mailbox forwarding rules to send messages to a mailbox source that the version of GlobalCapture you are using can authenticate to. |
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There was a The mail engine change has changed in 2.4.113 to allow for oAuth. This may result in different , which has also changed inbox import behavior. Such as emails previously moving Now, emails that would have been moved to the deleted folder will now instead be permanently deleted from your email inbox. To keep a record of these emails. Copy forward the emails to separate , it is recommended to create a second email address for GlobalCapture to import themfrom and copy forward the emails to that address. The originals will stay in your 1st email account . The should contain the originals, while the 2nd email account will be should contain copies which the workflow email import addresswill delete. |
Microsoft Resources
If you are looking to control access to specific mailboxes, speak to your admin about application specific policies. This article can also provide some context on access control.
The mailbox-level permission needed is Mail.ReadWrite, it needs to be set for each mailbox that GlobalCapture is going to import from. This is separate from the API level access mentioned above. If you want to limit the permissions to a subset of mailboxes, you follow the directions in the Microsoft article to create a new ApplicationAccessPolicy, with only Mail.ReadWrite permissions to the desired mailboxes. These specific steps cannot be performed by Square 9 support. If you run into issues please contact Microsoft support or your Azure / Office 365 admin.
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