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Problem

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: User Management is slow

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/unresponsive (large Active Directory

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)

In environments with larger Active Directories the User Management interface can take a while to load all of the users/groups. You can work around this by following the instructions below;

Solution:

This functionality was added with GlobalSearch 6.1.111, you will need to be on or past that version to have this functionality accessible to you

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  1. In User Management open the Setting menu indicated by a gear icon ⚙

  2. From the second tab “Options“ check the box for “Enable User/Group Searching“

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Problem

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: User Management

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only showing Square 9 Users and groups.

Solution:

There is an on by default setting starting with GlobalSearch 6.2.116 that controls this and hides Windows Users and groups. In order to show these you will have to;

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Reload the page and you should now be able to view all Windows Users and Groups as expected.

Info

The “hideWindowsUsersandGroups” is only on by default in GlobalSearch hotfixes 6.2.116-6.2.120

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