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- Browse to the GlobalCapture menu.
- Once signed in, click the Manage (
) icon.
- From the menu on the left, select Portals. By default, there are three portals installed: Batch Portal, Analytics Portal, and Square9 API Portal. All three portals run off the SSAdministrator or service user. If you have additional portals, all of them will need to be updated as well.
- Click on the More Options (
) icon and select Edit.
- Verify that the SSAdministrator is listed as either the domain or local user, depending on your installation. If need be, change the username to correspond with the user used in the previous “Application Pools” and “Services” steps.
- Enter in the new password in the Password text box.
- To finish, click Save.
- Repeat steps 4 through 5 for the other portals until all passwords have been updated. The Test Connection (circle) icons located in the top left of each row to should now be green to indicate successful Portal connections.
Update Windows Scheduled Tasks
If you have any Scheduled Tasks that use the SSAdministrator user you will have to update the password for those tasks as well. You will need to check each scheduled task, the "Author" does not always match the "Run As" configuration on the task
Simply double click on any of the scheduled tasks and click "Ok" on the popup and it will prompt you to update it.
Update MongoDB SSAdministrator Users
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