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COM Class Factory Errors may appear in Batch Manager when running workflows using text-recognition.  Typical symptoms of this are blank text layers or keyfree KeyFree OCR not recognizing any text on a text searchable document in GS LAN. COM Errors (Component Object Model) can be responsible for this. If these errors reside on the server, we're typically dealing with a DCOM issue, whereas client issues tend to be simple COM issues. 

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Set DCOM/COM Permissions Manually

1. Open CMD prompt as an administratormmcadministrator
2. Run: cd C:\WINDOWS\System32
3. Run: regsvr32 /n /i:"cC:\getsmart\inc" "cC:\getsmart\ocr\frengine.dll"
4. Run: mmc comexp.msc /64
   
5. Open "Computers" – "My Computer" – "DCOM Config" – "ABBY ABBYY Finereader Engine Loader"
   1. Note that by default they are presented in alphabetical order
6. Right click on "ABBY ABBYY Finereader Engine Loader" and select properties
7. Select the Security tab in the properties window
8. Select customize for all 3 options and add the SSAdministrator user to the security with full permissions

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To Set COM on a client:

1. Open CMD prompt as an administrator
2. Run: cd C:\WINDOWS\System32
3. Run: regsvr32 /n /i:"C:\Program Files (x86)\Common Files\Square9\GetSmart\inc" "C:\Program Files (x86)\Common Files\Square9\GetSmart\ocr\frengine.dll" 
4. Run: mmc comexp.msc /64
   
5. Open "Computers" – "My Computer" – "DCOM Config" – "ABBY ABBYY Finereader Engine Loader"
   1. Note that by default they are presented in alphabetical order
6. Right click on "ABBY ABBYY Finereader Engine Loader" and select properties
7. Select the Security tab in the properties window
8. Select customize for all 3 options and add the SSAdministrator user to the security with full permissions

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Make sure to test the workflow once you are done. If one way doesn’t work, trying setting the permissions using the other method.

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