Anything that requires the sending of email within Smart Search requires that a an SMTP server be input into "System Options" in the Administration Tab of GlobalSearch LAN. GlobalSearch CANNOT send emails over any sort of encrypted email protocol, including TLS or SSL (though it can receive mail over those protocols.) A client may be already using an SMTP server to send mail normally, in which case both GlobalAction and GlobalCapture should be able to natively send email over this connection. In other cases, an intermediate "Relay" may need to be used to act as a an intermediary between GlobalSearch and an email server using an encryption protocol.
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In the event a functionality test needs to be run to ascertain whether or not there is an issue with our mailer engine, a good way to determine the point of failure will be to setup set up a relay to see if the mail message hand-off is successful.
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Change the settings so "Only the list below" is selected. Click on the "Add" button and add "127.0.0.1" to the list under "Single Computer"
7) Click 'OK' to save these settings and then open the "Relay"
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option from the same tab.
Make sure "Only the list below" is selected and then add "127.0.0.1" the same way you did in the previous step.
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