Anything that requires the sending of email within Smart Search requires that a SMTP server be input into "System Options" in the Administration Tab of GlobalSearch LAN. GlobalSearch CANNOT send emails over any sort of encrypted email protocol, including TLS or SSL (though it can receive mail over those protocols.) A client may be already using an SMTP server to send mail normally, in which case both GlobalAction and GlobalCapture should be able to natively send email over this connection. In other cases, an intermediate "Relay" may need to be used to act as a intermediary between GlobalSearch and an email server using an encryption protocol.
As of Global Capture 2.1.2.104 or higher. You can send emails over TLS by adding this line to the Global Capture config file in the key area. Anywhere in the key area is fine.
C:\GetSmart\CaptureServices\GlobalCapture_1 Square9.GlobalCapture.exe
<add key="EnforceTLS12" value="true"></add>
In the event a functionality test needs to be run to ascertain whether or not there is an issue with our mailer engine, a good way to determine the point of failure will be to setup a relay to see if the mail message hand-off is successful.
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